There are lots of IT companies out there, all claiming to be the best so, why would you want to do business with HardSoft Systems?
Well, consider the fact that, in an industry where anyone can call themselves a computer consultant/ tech/ analyst / etc we strive to demonstrate that we are professional and in business for the long term.
We are corporately certified as a CompTIA A+ Service Centre (CompTIA is a vendor-neutral certification agency), our Uptime Specialists are certified with various vendors/ programs (Xerox, IBM/Lenovo, Microsoft, CompTIA, etc.) and we constantly invest in our staff’s training.
We are professionals and we feel that it is our responsibilty to stay current and to be experts in our field. We stay ahead in our field to advise and guide our clients in their use of technology.
You are probably now wondering about our HardSoft Systems Uptime Specialists. We view the world differently, from the clients perspective, and what the client wants is for their IT Infrastructure to be UP and therefore their people productive.
Hence, our onsite techs are called Uptime Specialists to reinforce what our focus is.
Now, that is not the only reason we are the best, we also focus on proactive measures to keep your IT infrastructure up and your employees productive. We spend extra time preparing for our calls to achieve a 94% 1st visit resolution rate. We offer remote support to further speed resolution of problems or, at a minimum, to gather intelligence before going on site to speed resolution. At HardSoft Systems we review service logs on a regular basis and look for trends that may be chronic and try to suggest alternate actions that will permanently solve the problem. We emphasize to our staff that we need to be aware of delivering value for money as illustrated by the points above AND our 8 point HardSoft Systems Value Commitment:
|1.||Professional needs-analysis and system design by expert technicians to ensure an effective, economical and environmentally friendly solution to your computing needs.|
|2.||Top quality components, backed by the manufacturers guarantee and our own additional guarantee.|
|3.||Top quality work done right, on time, by our qualified and courteous team.|
|4.||Instant access to support & advice via Cell phone.|
|5.||Instruction on all aspects of system operation and maintenance, or maintenance plans to relive your staff of IT concerns.|
|6.||We stock emergency spares to get you back up and running ASAP in case of failure.|
|7.||24 hour 365 day emergency service.|
|8.||All mechanical systems and equipment need seasonal maintenance and service to keep serving you effectively.|
We offer you a choice of free automatic service reminders at key interval or our Peace of Mind automatic service package, at reasonable rates. And, last but not least, we strive to move the IT infrastructure from just supporting the business to leveraging the IT investment as a competitive advantage. Call us @ 1-800-263-8433 or click here to email to discuss how we can help you get that competitive advantage.