As the second part of our name implies, HardSoft Systems is also a software company.
Our philosophy is that we are hardware and software neutral. Therefore we support many software platforms to allow the most flexibility to our customers. Legacy systems may run on older platforms but we can allow a customer a migration path to more newer systems and still keep their existing software and hardware systems supported.
We go beyond just supporting different operating systems. A true value add for our clients is to write software to integrate their existing systems together to make them bigger, faster. stronger.
We call this “business acceleration” (click here for details). Here are some examples:
A client has 3 different branches spread throughout Southern Ontario. Since we have similar IT architecture in each location, with a few simple and inexpensive upgrades to each site, each site is the offsite backup site for each other. (click here for details)
An insurance broker was examining their business processes and saw that generating ACORD documents (an ACORD document is a standard proof of insurance document for the trucking industry) was taking a great deal of staff time. Their clients wanted access to these documents 7 x 24 as some were losing out on job bids when the insurance office was closed. They came to HardSoft Systems as their technology partner and asked if there was a way to automate this process. (click here for details).
We have a number of clients who have salespeople on the road. If they have integrated IT systems we can reduce the need for those salespeople to be in the office and reduce the time they spend on administrative tasks.(click here for details)
At HardSoft Systems when calls come into the office, a popup appears on everyone’s computer screen (since our phone system is integrated with all our other systems). The pop-up provides information about the call (if available), like date/time, what line the call came in on, calling company name, main contact, last sale date, what they typically purchase from us, etc. This enables whoever answers the phone to talk more intimately with the caller and increases engagement. Alternately (or in combination with) we could have calls popup different scripts based on what number was called e.g. we could have specific phone numbers published in different marketing ads or prospecting campaigns. These scripts would then ensure that the person answering the phone followed the program/ process.
Some of the systems and software applications we support:
From Windows 3.1 to Windows 10 we have the ability to support your windows operating systems. In addition we can support all Office versions up to and including Office 365 both on line and local versions. If you wish to migrate to the cloud services of Drive 1, we have our own on-site back up systems that can compliment what you are currently running.
Mail, Calendar, Drive, Docs, and so much more
Google Apps is a cloud-based productivity suite for your business that helps you get work done from anywhere on any device.
Linux was originally developed as a free operating system for personal computers based on the Intel x86 architecture. It has since been ported to more computer hardware platforms than any other operating system. Linux has the largest installed base of all general-purpose operating systems. Linux is also the leading operating system on servers and other big iron systems such as mainframe computers and virtually all fastest supercomputers. It is used on only on a small number of desktop computers and nearly 20% of the sub-$300 notebook sales., facility automation controls, televisions, video game consoles, and smartwatches.
Unified Communications. …. we have watched the evolution of Voice over IP (VOIP) telephone systems and how traditional approaches to telephone systems are not allowing for the full integration of these new phone systems and the rest of the data processing systems. Therefore we have developed our own Unified Communication offering that fully integrates telephony with the rest of the communications infrastructure. It means that voicemail, email, phones, computers, smartphones, tablets etc, all work together to keep our clients working. Seamlessly, transparently, easily, wherever they find themselves. Call us @ 1-800-263-8433 or click here to email and see how we can help you help your clients.